Refund policy

At Ally’s Essentials™, we want you to feel confident when shopping with us. If you have an issue with your order or product, please contact us and we will do our best to assist you.

1. Returns

We accept eligible returns within 14 days of delivery.

To be eligible for a return, items must:

• Be unused and unopened
• Be in their original condition
• Be in the original packaging
• Not show signs of use, washing, contamination, or damage
• Be accompanied by proof of purchase or order information

Because our products are hair-care and personal-care products, we cannot accept returns of products that have been opened or used due to hygiene and safety considerations.

2. Non-Returnable Items

For health, hygiene, and safety reasons, certain items may not be eligible for return once opened or used.

This may include:

• Opened hair-care products
• Used oils
• Used shampoos or conditioners
• Products that have been contaminated or altered
• Items marked as final sale

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

3. How to Request a Return

Before sending anything back, please contact:

Allison@allysessentials.com

Please include:

• Your full name
• Order number
• Product you wish to return
• Reason for the return
• Photos, if applicable

Do not send products back without first contacting us for return instructions.

4. Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible.

Please provide:

• Your order number
• A description of the issue
• Photos of the product and packaging when applicable

We will review the issue and determine the appropriate resolution, which may include a replacement, store credit, or refund.

5. Refunds

Once an approved return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method.

Please allow additional processing time for your bank or payment provider to post the refund to your account.

Original shipping charges are generally non-refundable unless the return is the result of an error on our part, such as sending an incorrect item.

6. Return Shipping

Unless the item was received damaged, defective, or incorrect, customers are responsible for return shipping costs.

We recommend using a trackable shipping service when returning an item. Ally’s Essentials is not responsible for returns that are lost or damaged during transit.

7. Exchanges

If you received an incorrect or defective item, please contact us before sending the item back.

Exchanges are handled on a case-by-case basis depending on product availability.

8. Late or Ineligible Returns

Returns requested after the applicable return period or items that do not meet our return requirements may be refused.

9. Contact Us

For questions regarding returns or refunds, please contact:

Ally’s Essentials™
Email: Allison@allysessentials.com
Phone: 702-439-9208

We appreciate your understanding and are always happy to help.

Healthy hair starts with the essentials.™