Shipping policy

At Ally’s Essentials™, we are committed to getting your hair-care essentials to you safely and efficiently.

1. Shipping Method

Orders are shipped using USPS calculated shipping rates at checkout.

Available shipping options and costs are displayed during checkout based on your order, delivery address, package size, and applicable USPS rates.

2. Order Processing

Orders are typically processed after payment has been successfully received.

Please allow [1–3 business days] for order processing before your package is shipped.

Orders are generally processed during our business hours:

Monday–Thursday: 8:00 AM–1:00 PM
Friday–Saturday: 8:00 AM–6:00 PM
Sunday: Closed

Orders placed outside business hours, on weekends, or on holidays may be processed on the next available business day.

3. Shipping Times

Once your order has shipped, delivery time will depend on the USPS service selected at checkout and the destination.

Please note that shipping and delivery estimates are provided by USPS and are not guaranteed by Ally’s Essentials.

Delivery may take longer during:

Holidays
Severe weather
High-volume shipping periods
Carrier delays
Natural disasters
Other circumstances outside our control

4. Tracking

Once your order has been shipped, you may receive tracking information by email.

Please use the tracking information provided to monitor your shipment's progress.

5. Incorrect Shipping Addresses

Customers are responsible for providing an accurate and complete shipping address during checkout.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to reship the order.

Please contact us as soon as possible if you realize that your shipping information is incorrect.

6. Lost, Delayed, or Stolen Packages

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's handling and delivery procedures.

If your tracking information shows that a package was delivered but you cannot locate it, please first check:

Your mailbox or delivery area
Around your property
With household members
With neighbors
With your local USPS office

If you believe your package has been lost or stolen, please contact USPS and contact us at Allison@allysessentials.com so we can assist where possible.

Ally’s Essentials is not responsible for packages confirmed as delivered to the address provided at checkout.

7. Damaged Packages

If your package arrives damaged, please contact us as soon as possible.

Include your order number and photographs of the package and product so that we can review the issue and determine the appropriate resolution.

8. Shipping Restrictions

At this time, shipping availability may vary depending on the destination and products ordered.

If we are unable to ship an order to your selected destination, we will contact you regarding the available options.

9. Contact Us

For shipping questions or assistance with an order, please contact:

Ally’s Essentials™
Email: Allison@allysessentials.com
Phone: 702-439-9208
Location: Las Vegas, Nevada